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Frequently Asked Questions

Find answers to common questions about our ERP solutions, AI services, mobile development, and technical support.

25+ Questions Answered 24/7 Support Available

ERP Solutions

What ERP systems do you specialize in?

We specialize in Acumatica ERP and Oracle ERP implementations, customizations, and integrations. Our team has extensive experience with both cloud and on-premise deployments, ensuring seamless business process optimization.

How long does an ERP implementation take?

ERP implementation timelines vary based on complexity, but typically range from 3-12 months. Simple implementations can be completed in 3-6 months, while complex enterprise-wide deployments may take 6-12 months. We provide detailed project timelines during consultation.

Do you provide training for ERP systems?

Yes! We provide comprehensive training programs including end-user training, administrator training, and custom workflow training. Training is included in all implementation packages and can be delivered on-site or remotely.

AI & Agentic AI Services

What is Agentic AI and how can it benefit my business?

Agentic AI refers to AI systems that can act autonomously to achieve goals. Our solutions can automate complex business processes, make intelligent decisions, and adapt to changing conditions. Benefits include reduced operational costs, improved efficiency, and enhanced decision-making.

Do you offer AI integration with existing ERP systems?

Absolutely! We specialize in integrating AI capabilities with existing ERP systems. This includes predictive analytics, automated reporting, intelligent document processing, and AI-powered recommendations that enhance your current ERP functionality.

What AI technologies do you use?

We utilize cutting-edge AI technologies including Machine Learning, Natural Language Processing, Computer Vision, Azure Document Intelligence, and Mistral 7B models. Our solutions are built on proven frameworks and cloud platforms for scalability and reliability.

Mobile Development

What platforms do you develop mobile apps for?

We develop mobile applications for iOS, Android, and Progressive Web Apps (PWA). Our Flutter-based solutions ensure consistent performance across all platforms while reducing development time and costs.

Can you integrate mobile apps with our ERP system?

Yes! We specialize in creating mobile apps that seamlessly integrate with ERP systems. Our CheckScan mobile app with Azure Document Intelligence AI is a perfect example, enabling mobile document processing and ERP integration.

Technical Support

What support options do you provide?

We offer comprehensive support including 24/7 technical support, remote assistance, on-site support, system maintenance, and emergency response. Support is available via phone, email, chat, and our AI-powered support bot.

How quickly do you respond to support requests?

Our response times are: Critical issues: 1 hour, High priority: 4 hours, Medium priority: 24 hours, Low priority: 48 hours. We also provide real-time support through our AI assistant for immediate assistance.

Pricing & Billing

Do you offer flexible pricing models?

Yes! We offer project-based pricing, hourly rates, monthly retainers, and subscription models. We work with you to find the most cost-effective solution that fits your budget and requirements.

What payment methods do you accept?

We accept bank transfers, credit cards, PayPal, and digital payment platforms. For enterprise clients, we also offer net payment terms and milestone-based payments.

Still Have Questions?

Need More Help? Our expert team is here to help you find the right solutions for your business needs. Contact us for personalized assistance.
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support@contrivya.com
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